Contact & Grievances
Grievance Officer
Appointed under Section 8(9) and Section 13 of the Digital Personal Data Protection Act, 2023, and under Rule 3(1)(b)(ii) of the Information Technology (Intermediary Guidelines) Rules, 2021.
Pratyusha chandra subudhi
Grievance Officer
Smart Solutions and Services
Plot No. 327/2559, OMFED Plant Backside, Chandrasekharpur, Bhubaneswar, Odisha, PIN - 751017
Email: YOUR_REAL_EMAIL
Phone: +917381699551
What you can raise with us
- A request to see, correct, or delete your personal data (DPDP Act, Sections 11 and 12).
- A complaint about how we handled your data (Section 13).
- A file you uploaded that you want deleted now, before its 30 minutes are up.
- Content that infringes your rights or is unlawful.
- A bug, a wrong result, or a refund.
How quickly we respond
| Acknowledgement | Within 72 hours, with a tracking reference |
|---|---|
| Resolution | Within 90 days at the outside — usually much sooner |
| Urgent deletion request | We act immediately. In any case the file self-deletes within 30 minutes. |
If we do not satisfy you
You may escalate to the Data Protection Board of India. Under the DPDP Act you must exhaust our grievance mechanism first, so please write to us before you go to the Board.
Reporting a security problem
If you have found a vulnerability, please tell us privately at YOUR_REAL_EMAIL before disclosing it publicly. We will not take legal action against anyone who reports a genuine flaw in good faith and gives us a reasonable chance to fix it.